SATISFIED CLIENTS

Quality Engineering like no other. Delivered by people who care, to people who care.

Every Roq team member lives and breathes our values to deliver on the needs of our clients. This has been a fundamental principle since the business was formed in 2009.

We’re all extremely proud of our outstanding Client Satisfaction, excellent Net Promoter Scores (NPS), and the fabulous feedback our clients regularly give us. We believe that these fantastic results stem from our happy employees and the fantastic culture that shines through to our clients on any engagement.

World-class service

To provide an excellent service, we invest heavily in appointing a full client care team, tailoring a service governance and assurance approach to each engagement, along with capturing our NPS metrics and utilising the industry-recognised RATER model, for our client satisfaction. Take a look at our scores - we're really proud of them!

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Net Promoter Score(Rolling 5-year average)
Client Satisfaction(Rolling 5-year average)

Long-lasting, productive relationships

The Roq team prides itself on building long-lasting, productive relationships with our clients. The more we work together, the more quality we can help clients build into their technology solutions to deliver their desired business outcomes.

Our capabilities, underpinned by the Roq Way, enable us to continually exceed the requirements of the world’s most innovative companies, providing them with Quality Engineering for improved delivery of high-quality technology, at a pace that gives them a business advantage.

We also have a concept of “Celebrity Service” which is a great way to celebrate anniversaries, promotions, project successes and any other key milestone that we think gives a reason to bring cheer to our clients. All of these things combined gives clients a service like no other.

Helping some of the world's most innovative companies

“
…practices for new initiatives, process admin and resource management are one of the best I have seen.
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Linklaters
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Always reliable, efficient, and as a bonus, a great sense of humour.
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Leading global law firm
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Very satisfied with the Roq engagement. Their support and steering has been invaluable to the success of the programme.
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Leading UK Healthcare Provider
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They’re reliable and flexible, and always keen to take on a task, especially if it’s a new challenge.
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Sally Hemy
Test Manager – Specsavers
“
…practices for new initiatives, process admin and resource management are one of the best I have seen.
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Linklaters
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Always reliable, efficient, and as a bonus, a great sense of humour.
“
Leading global law firm

See some of our work

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ROQ ASSISTS WITH COMPLEX DIVESTMENT PROJECT FOLLOWING £6BN SALE

Roq’s longstanding client had agreed the sale of one of their business units to a third party and required Roq’s assistance in the assurance of a large and complex divestment project.

ROQ DELIVERS MANAGED TEST SERVICE FOR 'MAGIC CIRCLE' LAW FIRM

By promoting a ‘one team, one message’ approach and maintaining consistently high levels of service, Roq has developed a high level of trust with the client’s senior executives.

ROQ PREVENTS POTENTIAL GDPR BREACH

Roq recently completed a project for one of their long-term clients, preventing potential GDPR breaches within a newly upgraded internal system.

ROQ INCREASES SPEED OF DELIVERY BY 90% FOR UK’S LEADING PET CARE RETAILER

The Client was able to gain rapid feedback on any changes made on a critical system which the business relies heavily on to function.

ROQ ASSISTS WITH COMPLEX DIVESTMENT PROJECT FOLLOWING £6BN SALE

Roq’s longstanding client had agreed the sale of one of their business units to a third party and required Roq’s assistance in the assurance of a large and complex divestment project.

ROQ DELIVERS MANAGED TEST SERVICE FOR 'MAGIC CIRCLE' LAW FIRM

By promoting a ‘one team, one message’ approach and maintaining consistently high levels of service, Roq has developed a high level of trust with the client’s senior executives.

Start speaking to one of our experts

We understand the importance of getting it right first time. We also understand how hard that is. Using our expertise and experience, we can work together with that intention in mind. Call us on 01257 208890, contact us using our online form, or email ask@roq.co.uk to find out more.

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